Gift Card Till Solution
- Simple and intuitive user interface for mall guest services to sell and operate the gift cards via our Crunch Till system
- Functions include registration, real-time KYC validation, activation, loading, check balance, expiry extension and reports
- Cloud-based system meaning any Apple iOS or Android device can be turned into a gift card POS
- APIs for mobile app integration
- FPS team provide training and on-going service and support to the mall guest services team
Cardholder Portal
- Cardholder website: easy and intuitive website for cardholders to register, login, activate card, set PIN, and check balance for all their gift cards
- White label: Our microsite can be fully white-labeled with your company’s’ logos, images and color schemes. We also provide a CMS to manage the mall’s special offers and promotions
Contact Centre Support
- Multi-contact: Voice, chat, email, messaging and social media can be supported. Local 800 numbers provided
- Multi-lingual: supports interactions in 100+ languages with the ability to quickly add new language offerings, including Arabic and South Asian languages
- Insights: provides a unified view of cardholder interactions and rich data and analytics
- Supports an understanding of customer sentiment and trend analysis leveraging Amazon Connects AI
Reporting and Reconciliation
- Simple and intuitive user interface for mall guest services to sell and operate the gift cards via our Crunch Till system
- Functions include registration, real-time KYC validation, activation, loading, check balance, expiry extension and reports
- Cloud-based system meaning any Apple iOS or Android device can be turned into a gift card POS
- APIs for mobile app integration
- FPS team provide training and on-going service and support to the mall guest services team
